Services Provided:


How to schedule an appointment

Please make an appointment by telephone (718-846-2323) or e-mail (cwgenna@gmail.com). Remember to leave your telephone number twice, in case the call quality is poor or some numbers get cut off by call waiting beeps. If you do not receive a return call by the next business day (if I am in town), please call again. Even the best technology sometimes fails.

If you need to cancel your apointment, please do so by phone, with as much time as possible (to allow me to be able to assist somoene else).


What to bring to your appointment

What not to bring


What to expect

Expect the visit to last around an hour and a half, two hours for a more complex problem. A lactation consultation includes observing a feeding, taking your history, examining babyís mouth and your breasts if necessary and with your permission, problem solving, trying out the strategies we decide may be helpful, and practicing those that are. Since I am a clinical mentor, there may be another IBCLC or a lactation consultant intern working with us as well. Written instructions will be provided at the time of the visit. A letter will be sent to the babyís doctor, and sometimes to your doctor. Follow up by telephone and email is included in the initial visit fee. Follow up visits in person or on Skype are available for a reduced fee if needed.


Insurance Coverage

Some insurers cover services by IBCLCs, some do not. I accept payment at the time of services, and supply you with an insurance form to apply for reimbursement. I am happy to supply my National Provider ID number when you book the appointment if your insurer requires the pediatricianís office to call them to get pre-approval for your visit. Flexible Spending and Medical Savings accounts do reimburse for lactation services if your insurer rejects the claim.


Telephone and Email/Skype consultations

These are provided on a limited basis as time permits. It is best for you to work with an IBCLC in your own community. If there are no IBCLCs (or experienced La Leche League Leaders) in your area, I may agree to work with you by email, Skype or telephone if I think I can help you effectively this way. If you are in the US, call and leave your number (remember I am on Eastern time, let me know your time zone in your message). If you are outside the US, email me.
If you have seen a local IBCLC, I prefer to work with her to help her to help you. She can find my contact information through ILCA.